Answers to Delivery/Shipping Questions
WHERE DO WE DISPATCH FROM?
All of our orders are dispatched from our office in Devon and are predominantly shipped via Royal Mail or Courier.
WHERE DO WE SHIP TO?
The majority of our products can be sent to most countries. However is it very important that you check the laws that apply in your specific country,as we cannot be held accountable for items being seized by customs.
These can vary depending on the method of delivery chosen and where in the world your order is being sent to. We are aware of the different postal systems around the world. Orders placed before 2:15pm will be dispatched the same day (unless we have to order the product or it’s a weekend). Mainland UK orders can take around 1- 3 working days. European orders take anything from 3-14 working days. Orders to the rest of the world take between 5- 25 working days.
We advise our customers to use these times as a guideline as we are aware that anything can happen to you order while in transit.
Delivery Options & Cost
First Class- We send all of our items at least first class. Prices Start from £2.00
First Class (Recorded) – Any order that is over the value £50 will be sent this way unless stated otherwise. This service has a tracking number so it is traceable. Prices Start from £3.10
Special Delivery- This Service comes with a tracking number and insurance, so that your order can be tracked for peace of mind. Prices Start from £7.15
Interlink- Is our courier service. Some items that are listed on our website are set to this service. The prices vary depending on the weight and volume of the order. Prices for anything up to 5kg that can fit into a parcel bag are £7.99. Up to 10kg is £10.75. (if you choose this option on a Friday you WILL NOT get a weekend delivery)
Please note – We are only able to offer a courier service within mainland United Kingdom, unless otherwise stated.
European & Worldwide Orders:
Airmail(within EU) – Prices start from £3.20. Please not this service is not trackable.
Airmail (Rest of the World) – Prices start from £3.20. Please note this service is not trackable.
Signed For (EU) – Prices start from £8.00. This service is trackable and tracking numbers will be provided on request.
Signed For (Rest of the World) – Price start from £8.50. This service is trackable and tracking numbers will be provided on request.
All prices stated are VAT inclusive.